The support bot dilemma
You might be wondering "what makes Spryngtime different from the million other chatbots?"
"How many times have you opened up a support chat window and furiously clicked through bot options until you got to a live agent?" The reality is support bots today can't resolve 90% of support tickets. Gathering basic user information and repeating help docs does not resolve user issues.
We see a future where support bots can triage user issues (e.g. tell me more about your issue), answer account-specific questions (e.g. where's my order), and perform Tasks users can't do (e.g. I need a refund). A true first line of defense for support teams.
Why are we building this? Because no one else is.